Refund and Return Policy – Effective Date: March 22, 2025

At LEAPALI, we strive to ensure that our customers are fully satisfied with their purchases. If you are not happy with your order, we offer a straightforward refund and return policy to make the process as easy as possible.

1. Return Eligibility
To be eligible for a return:

  • Items must be returned within 14 days from the date of delivery.

  • Items must be unused, unworn, and in the same condition that you received them.

  • The original packaging, including tags, must still be intact and included with the return.

2. Non-Returnable Items
The following items cannot be returned or exchanged:

  • Items marked as final sale.

  • Personalized or customized products.

3. How to Return an Item
To return an item:

  • Contact our customer service team at contact@leapali.xyz to request a return authorization. Please provide your order number and the item(s) you wish to return.

  • Once your return request is approved, we will send you instructions on how to return the product.

  • Please pack the item securely in its original packaging to ensure it arrives back to us in good condition.

4. Refund Process
Once we receive and inspect your returned item(s):

  • If the return is approved, we will issue a refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

  • Shipping fees are non-refundable, and you are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item sent).

5. Exchanges
If you would like to exchange an item for a different size or color, please return the original item and place a new order on our website. Unfortunately, we do not offer direct exchanges.

6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at contact@leapali.xyz. We will provide you with a prepaid return label and ensure a full refund or replacement of the damaged product.

7. Late or Missing Refunds
If you haven’t received your refund within the expected time, please:

  • Check your bank account or payment provider for any updates.

  • Contact your payment provider, as it may take some time for the refund to be processed.

  • If you still haven’t received your refund, please reach out to us at contact@leapali.xyz for further assistance.

8. Contact Us
If you have any questions or need help with the return process, feel free to reach out to our customer service team:
Email: contact@leapali.xyz
Address: 58 Freezeland Lane Street, Cowley, United Kingdom