Shipping Policy – Effective Date: March 22, 2025

At LEAPALI, we strive to ensure a smooth and efficient shipping experience for our customers. Below is our detailed Shipping Policy, which outlines our shipping procedures, delivery times, and charges.

1. Shipping Destinations
LEAPALI offers shipping to most regions worldwide, including the United Kingdom, Europe, North America, Asia, and other international destinations. Please check our website at checkout for the availability of shipping to your specific location.

2. Shipping Methods and Delivery Times
We offer a variety of shipping methods to accommodate different needs. The delivery time depends on the shipping method chosen and your location:

  • Standard Shipping: Typically delivers within 5-7 business days.

  • Express Shipping: Typically delivers within 2-4 business days.

  • Delivery times may vary depending on factors such as customs processing, shipping delays, and public holidays.

3. Shipping Fees
Shipping fees are calculated based on the weight of your order, the shipping method selected, and the delivery address. You will be able to see the exact shipping cost before finalizing your purchase at checkout.

4. Order Processing

  • All orders are processed within 1-2 business days from the time they are placed.

  • Orders are processed during business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT).

  • Orders placed on weekends or holidays will be processed the next business day.

5. International Shipping
For international shipments, please be aware that:

  • Customs duties, taxes, and import fees may be applied by your country’s customs department. These fees are the responsibility of the customer.

  • Delivery times for international orders may vary depending on the destination country and customs clearance processes.

  • LEAPALI is not responsible for any delays caused by customs procedures or other factors beyond our control.

6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use the tracking number to monitor your shipment’s progress until it arrives at your address.

7. Shipping Restrictions
Some products or destinations may have shipping restrictions due to legal regulations, size, weight, or other limitations. If there are any issues with shipping to your location, our customer service team will contact you directly to resolve the situation.

8. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to pick up from the carrier, or any other reason, we will notify you. You will be responsible for paying the additional shipping fees to resend the package to the correct address.

9. Damaged or Lost Packages
In the rare case that your package is damaged or lost during transit, please contact our customer service team at contact@leapali.xyz as soon as possible. We will investigate the issue and assist you with the appropriate solutions, including refunds or replacements, depending on the situation.

10. Contact Us
If you have any questions or concerns about shipping, please feel free to contact us at:
Email: contact@leapali.xyz
Address: 58 Freezeland Lane Street, Cowley, United Kingdom